{"id":9108,"date":"2020-10-26T17:28:46","date_gmt":"2020-10-26T17:28:46","guid":{"rendered":"https:\/\/massive.io\/?page_id=9108"},"modified":"2026-02-23T16:44:16","modified_gmt":"2026-02-23T21:44:16","slug":"gdpr","status":"publish","type":"page","link":"https:\/\/massive.io\/legal\/gdpr\/","title":{"rendered":"GDPR"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.3&#8243; custom_padding=&#8221;10px|0px|10px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; width=&#8221;71%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.14.7&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: justify;\"><strong>MASV Complies with GDPR<\/strong><\/p>\n<p style=\"text-align: justify;\"><i><span style=\"font-weight: 400;\">MASV will always protect your privacy. We will never sell your data.\u00a0<\/span><\/i><\/p>\n<p>MASV is the world leader in fast file transfer for\u00a0massive (20+ GB) files. Whether you\u2019re a solo video editor or a global enterprise, we send large files securely and in compliance with the General Data\u00a0Protection Regulation (GDPR).<\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p><b>What is GDPR?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">EU Regulation 2016\/679, commonly referred to as GDPR (General Data Protection Regulation), is the signature regulation for strong data protection for all European Union (EU) nations and residents. GDPR also regulates the export of personally identifiable information (PII) outside the EU\u2019s borders.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">MASV is a strong supporter of GDPR, and considers the protection of your data as a fundamental element of our business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p><b>About GDPR-compliance<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Organizations operating in the EU and\/or processing personal data of EU residents must comply with <a href=\"https:\/\/gdpr.eu\/eu-gdpr-personal-data\/\" target=\"_blank\" rel=\"noopener\">GDPR<\/a>. Personal data is defined as <\/span><i><span style=\"font-weight: 400;\">information relating to an identified or identifiable natural person<\/span><\/i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>Definitions<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Terms to know:<\/span><span style=\"font-size: 17px;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">&#8216;<strong><em>Personal data<\/em><\/strong>&#8216; &#8211; information relating to an identified or identifiable natural person.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">&#8216;<strong><em>Processing<\/em><\/strong>&#8216; &#8211; any of operations performed on personal data or on sets of personal data, whether or not by automated means. (For example, this might mean downloaders of content from the the MASV network)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">&#8216;<strong><em>Controller<\/em><\/strong>&#8216; &#8211; means natural or legal persons, public authorities, agencies or other bodies which, alone or jointly with others, determine the purpose and means of processing of personal data. (MASV Customers)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">&#8216;<strong><em>Processor<\/em><\/strong>&#8216; &#8211;\u00a0 natural or legal persons, public authorities, agencies or other bodies which process personal data on behalf of the controller. (MASV)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">&#8216;<strong><em>Sub-processors<\/em><\/strong>&#8216; &#8211;\u00a0 natural or legal persons, public authorities, agencies or bodies other than the data subject, controller, and processor who, under the direct authority of the controller or processor, are authorized to process personal data. (MASV\u2019s technology providers, such as <a href=\"https:\/\/aws.amazon.com\/compliance\/gdpr-center\/\" target=\"_blank\" rel=\"noopener\">AWS<\/a><\/span><span style=\"font-weight: 400;\">)<\/span><\/li>\n<\/ul>\n<p><b style=\"font-size: 17px;\">Data use<\/b><\/p>\n<p>Data transmitted via the MASV service is used to\u00a0enable our customers to use our service. We also\u00a0use customer data to respond to customer inquiries, send communications pertaining to our service, and to operate and improve the MASV service.<\/p>\n<p><span style=\"font-size: 17px;\">\u00a0<\/span><\/p>\n<p><b>Data ownership and control<\/b><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/massive.io\/\">MASV<\/a> customers and users are the sole owners of their data. In GDPR terms, the customer is the controller of the data and MASV acts as the processor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>MASV sub-processors<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In the course of our business, MASV uses a selection of technologies that can be defined as sub-processors, all of whom are compliant with GDPR. MASV maintains a list of sub-processors and data hosting locations for subprocessors. For more information, send an email to\u00a0<\/span><a href=\"mailto:gdpr@masv.io\"><span style=\"font-weight: 400;\">gdpr@masv.io<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>Data Processing Addendum<\/b><\/p>\n<p><span style=\"font-weight: 400;\">MASV&#8217;s Data Processing Addendum (DPA) delivers customers a contractual commitment that MASV is and will continue to be GDPR-compliant. The DPA outlines our guarantee that customers can (1) respond to inquiries from data subjects to access, rectify or delete personal data, and (2) be alerted to personal data breaches and have such breaches reported to relevant supervisory authorities and data subjects in line with GDPR guidelines.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">To access the MASV Data Processing Addendum, please email <\/span><a href=\"mailto:gdpr@masv.io\"><span style=\"font-weight: 400;\">gdpr@masv.io<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>Security<\/b><\/p>\n<p><span style=\"font-weight: 400;\">At MASV security is our number one priority. All of our systems are built to secure customer data<\/span><span style=\"font-weight: 400;\"> via physical and network protection that is monitored 24\/7\/365. <\/span><span style=\"font-weight: 400;\">MASV encrypts files both in-flight and at rest with strong TLS encryption<\/span><span style=\"font-weight: 400;\">, allows password protection on all file transfers, and is built on the ultra-secure infrastructure of Amazon Web Services.<\/span> <span style=\"font-weight: 400;\">For more information, please contact us\u00a0<\/span><span style=\"font-weight: 400;\">security@masv.io.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>Privacy Policy<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Privacy is at the heart of what we do. MASV does\u00a0not disclose customer data, with the exception of\u00a0providing services to the customer and to comply\u00a0with applicable laws. For more information, please\u00a0MASV\u2019s Privacy Policy. You can read more about MASV at privacy on our <a href=\"https:\/\/massive.io\/legal\/privacy-policy\/\">Privacy Policy<\/a><\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>Model Clauses<\/b><\/p>\n<p>Model Clauses are a set of standard provisions\u00a0approved by the European Commission to allow\u00a0European entities to legally transfer personal data\u00a0outside the EU. Through these clauses, MASV\u00a0agrees to process an individual\u2019s personal data on\u00a0behalf of the customer and in compliance with the\u00a0customer\u2019s instructions.<\/p>\n<p>Please email <a href=\"mailto:gdpr@masv.io\">gdpr@masv.io<\/a> to obtain our Model Clauses.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Data Subject Requests<\/strong><\/p>\n<p>As outlined in MASV\u2019s DPA, if a data subject exercises their right to access, rectification and\/or erasure,\u00a0we will contact our customer in order to receive the\u00a0authorization to make the changes.\u00a0If our customer doesn\u2019t reply within reasonable\u00a0time, MASV will evaluate, respond, and inform the\u00a0data subject of the decision and schedule for the action within 30 days (of receipt of the request).\u00a0Should a MASV customer decide not to take action\u00a0on the request, the data subject will be informed of\u00a0the reasons for the decision and the possibility of\u00a0lodging a complaint with a supervisory authority.<\/p>\n<p>For more information please contact <a href=\"mailto:gdpr@masv.io\">gdpr@masv.io<\/a><\/p>\n<p style=\"text-align: justify;\">\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MASV Complies with GDPR MASV will always protect your privacy. We will never sell your data.\u00a0 MASV is the world leader in fast file transfer for\u00a0massive (20+ GB) files. Whether you\u2019re a solo video editor or a global enterprise, we send large files securely and in compliance with the General Data\u00a0Protection Regulation (GDPR). 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